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Problems with Sophia registering quiz scores?

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Problems with Sophia registering quiz scores?
Tammy Keilman
Hi, everyone. I'm at the tail end of my second month of flipping and using Sophia. At first I had students claiming "I took that quiz!" and they would show me the quiz on the screen. I couldn't figure out the problem. Then I realized that some of them weren't logging on (my quizzes and tutorials are publicly available and can be taken by anyone) so that's why their quiz points weren't registering; however, I'm still getting some that insist they yes they have logged on and yes they have taken it and it shows them their quiz grade, but it doesn't register to Sophia, so I can't see that they have taken the quiz, and when they go back into Sophia there is no record of it in the playlist (no green check) and they are offered to take the quiz (again.) This seems to happen more often when kids use their phones for the quiz. I keep telling them to navigate back to the playlist to double check it registered before they close up the page, but I'm still trying to figure out a fix. Is anyone else having this problem? The big issue is I'm using these quiz scores as proof that they watched a lecture video, and if they don't take the quiz (the assessment aspect of the lecture video note-taking) then they don't get credit.
Mar. 01, 2014 at 1:12 pm
carolyn fruin
I have heard of this happening as you said earlier when a student forgets to log in, but not for logged in users. I'd recommend you email the students' name and email to customersupport@sophia.org and then the IT team can dig into the history a little deeper and see what's happening. Once they have more details, it can be sorted out fairly quickly. Thanks for the question!
Mar. 03, 2014 at 1:59 pm
Tammy Keilman
Well, I personally witnessed it yesterday and today contacted customer support.
Mar. 05, 2014 at 6:37 pm

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