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4 Tutorials that teach Active Listening Overview
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Active Listening Overview

Active Listening Overview

Author: Craig Coletta
Description:

At the end of this tutorial, the learner will understand the concept and components of active listening.

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Tutorial
TERMS TO KNOW
  • Suspending Judgement

    Refraining from evaluation of an idea, situation or person.

  • Feedback

    Indications that a message has been received and interpreted in a particular way.

  • Active Listening

    A conflict resolution technique in which the listener sends constant feedback to the speaker, indicating that the speaker's message has been received and understood or interpreted as intended.