Communication can open a door between people or create misunderstanding, particularly when there are communication style differences involved.
These differences are due to culturally derived ways of communicating; neither party intends to send a particular message, and that message gets misinterpreted.
The way someone is communicating may just be the natural and correct way of communicating in that person’s culture. Thus, when two or more people from different cultures are speaking, misunderstandings can arise.
Quite often, the fact that there are communication style differences is not even apparent until miscommunication occurs.
So when that happens, it's always good to notice and raise the issue, because doing so can open the door to promoting better understanding.
This is why it's crucial that you continue to ask yourself, “What am I communicating?” More specifically, “What am I communicating if I'm communicating with someone from another culture?”
It’s impossible not to communicate; even when you have your mouth shut, you’re communicating something through eye contact, gestures, or body language.
If you are speaking, you’re either being direct or indirect. Whether you’re communicating verbally or non-verbally, you’re always sending messages.
When you notice that there's been a disconnect somehow in the back and forth of that message between sender and receiver, simply raising it and putting it on the table can be very helpful if done well.
EXAMPLE
Someone did something with either eye contact or body language that made you upset. Perhaps the person looked away while you were speaking, used a gesture that you misunderstood, or moved in too close to speak with you when you were having a conversation.It’s not blaming when you talk about the situation that way; rather, you are talking about the behavior and your reaction to it because of the culture you come from.
Handling miscommunication this way can really open the door, so it's sometimes also helpful to be self-revealing.
EXAMPLE
Perhaps you've discovered something or something happened traveling abroad that caused you to realize that someone misunderstood what you were doing. Now, you know how easily that can happen. That kind of self-revealing statement can be helpful, too, in the right context.As we’ve discussed, being culturally competent means being aware that you’re always sending messages in a variety of ways and then recognizing when that’s happening.
Cultural competency also involves speaking about cultural differences in a way that could be helpful to resolving the conflict.
Source: Adapted from Sophia tutorial by Marlene Johnson.