As you know, the cultures we grow up in greatly influence how we see the world and how we behave.
Because cultures differ, it’s important to look at these cultural variances and understand how to address them when we find ourselves in conflict. Most of us naturally take our own views and ways of seeing the world as normal and true, perhaps even universally true, instead of attributing our personal views to a cultural worldview.
A worldview is the way we think and make decisions about our world and beliefs about what is right and normal. Our worldview comes from our culture, which comprises of others who share our same language, norms, traditions, and viewpoints.
We tend to take all of this for granted by thinking that the way we see things is the way everybody sees things, but this is untrue.
Different cultures have different worldviews and becoming fluent in another culture's worldview requires years of immersion in that culture; most of us do not have an opportunity to become fluent in another culture.
We may travel abroad or spend some time in a culture, but we rarely spend enough time to become culturally fluent. Instead, we should aim to become culturally competent, which is possible without becoming totally fluent in a culture.
To be culturally competent means to be able to recognize in a conflict when there might be some sort of cultural misunderstanding at play and to then have the strategies and ability to raise that issue in a way that's effective.
In a conflict resolution process, it is absolutely critical for a conflict resolver to be culturally competent.
If you see something that you think might be a cultural issue, whether it be verbal or nonverbal, perhaps the parties have a different way of expressing themselves.
EXAMPLE
You might have one party who’s very volatile and perhaps speaks at a louder volume. In this person’s culture, interrupting each other or having a quick back-and-forth exchange is the norm.Beyond communication styles, there could be other elements that differ by culture, such as beliefs about power and status or gender, or any number of issues that could be culture-based.
If parties from different cultures have different worldviews, these views could be preventing the parties from really being able to communicate successfully with each other about their needs.
Thus, respectfully raising a question about this possibility can be a very effective way to generate a discussion about worldview and differences in culture.
In turn, that discussion can open the door for the parties to reach an understanding and be able to express their needs in a way that allows each side to hear the other.
We all have our own biases, so we have to be very careful and very self aware during this process. Saying something that could sound like one party blaming the other should also be avoided.
Source: Adapted from Sophia tutorial by Marlene Johnson.