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4 Tutorials that teach Assertive Communication
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Assertive Communication

Assertive Communication

Author: Julie Tietz
Description:

At the end of this tutorial, the learner be able to apply the skill of assertive communication appropriately.

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Tutorial
TERMS TO KNOW
  • Empathy/Validation

    In assertive communication, a portion of a statement intended to show that the speaker accepts (though does not necessarily agree with) the listener's perspective or action.

  • Statement of Problem

    In assertive communication, a statement of what the speaker finds undesirable or problematic.

  • Statement of What You Want

    In assertive communication, a declaration of the speaker's desired outcome or desired action from the listener.

  • Defusing

    In assertive communication, taking time to allow a person to become calm (generally after a provoking event) before starting/continuing communication.

  • Content to Process Shift

    In assertive communication, shifting the topic of communication to the listener's behavior at a particular moment. Generally used when listener is using words or actions to try to avoid engaging with speaker.

  • Fogging

    In assertive communication, a technique used to deflect negative criticism by accepting some of a person's statement of criticism but declaring/implying one's right to choose one's own behavior/action.

  • Broken Record

    An assertive communication technique involving repetition of a simple statement of one's need or goal when in conversation.