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BSA 550 Customer Relationship Management Entire Course

BSA 550 Customer Relationship Management Entire Course

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BSA 550 Customer Relationship Management Entire Course

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BSA 550 Customer Relationship Management Entire Course

Project Planning and Deployment

·         Create a deployment plan.

·         Examine BI application customizations methods and issues.

·         Investigate BI project planning and deployment methodologies.

BI Futures

·         Examine the future of BI.

·         Investigate BI best practices.

·         Formulate a BI/CRM implementation plan.

Oracle® BI Application: CRM

·         Investigate sales, service, and contact center analytics.

·         Investigate customer relationship management (CRM) drivers and challenges.

·         Create a CRM data model.

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