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BUS 365 WEEK 5 QUIZ 4 CHAPTER 6

BUS 365 WEEK 5 QUIZ 4 CHAPTER 6

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BUS 365 WEEK 5 QUIZ 4 CHAPTER 6

Multiple Choice

1. When a user clicks on a malvertisement on a Web site, the ad will __________.

a) release the latest malware to launch attacks on government agencies

b) redirect to and load a malicious Web site, which is a replica of the site the user was expecting

c) download a cookie that tracks the user’s purchases and credit cards

d) all of the above

2. A service level agreement (SLA) is a legal written contract between a vendor and client in which the vendor guarantees __________.

a) a maximum service charge

b) free upgrades for the length of the contract

c) no defects and/or no risk

d) a minimal level of service

3. Effective e-business models and competitive strategies are developed by __________.

a) vendors and service providers

b) senior marketing managers

c) managers from various functional areas, including marketing, IT, operations, logistics, and accounting

d) Web site designers

4. Online channels and connectivity support __________, which minimizes the limitations of having to be physically present in a single location to collaborate or train.

a) the e-business process

b) telepresence

c) community

d) self-service

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