Author: Christine Farr


During which stage of team development does hostility and infighting occur with the team typically experiencing many changes?

__________ teams bring together people from different functional departments or work units to work on a common task.

When voting is required in problem solving teams, __________.

Teams that __________ typically work with a target completion date and disband once their purpose has been fulfilled.

The __________ to team building offers opportunities for intense and concentrated effort to examine group accomplishments and operations.

_________-role conflict occurs when a person’s values and needs come into conflict with role expectations.

The __________ approach to team building places group members in a variety of physically challenging situations that must be mastered through teamwork, not individual work.

__________ occurs when too much is expected and the individual feels overwhelmed with work.

A decision maker tells subordinates that lunch schedule is needed and asks them when they would like to schedule their lunch and why before making a decision. This is an example of a ________________ decision.

Threats to overall business success are called __________ risks.

__________ decisions are specifically crafted or tailored to the situation at hand.

The first step in the rational decision model is _______________.

The most difficult environment for decision makers to cope with is the __________ environment.

__________ involves interpersonal difficulties that arise over feelings of anger, mistrust, dislike, fear, resentment, and the like.

Conflict between functional departments such as marketing and manufacturing is a common example of __________.

__________ occurs when a formal authority simply dictates a solution and specifies what is gained and what is lost by whom.

__________ commonly involves supervisor-subordinate disagreements over resources, goals, deadlines, or performance results.

The term __________ is sometimes used to describe rudeness in electronic communication.

The success of international business practices such as outsourcing often rests with the quality of __________.

The open and honest sharing of information is known as __________.

When in doubt regarding the clarity of your written or spoken message, the recommended course of action to follow is:

The __________ is an unwritten set of expectations about a person’s exchange of inducements and contributions with an organization.

In building on the Machiavellian tradition, managers are often considered __________ when they seek their own goals or use means that are not currently authorized by the organization or that push legal limits.

Managers derive power from both organizational and individual sources, which are called __________.

Which strategy for exercising relational influence can be described as “using the exchange of benefits as a basis for negotiation?”

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