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Case Study: Consumer and Firm Process Mapping by Justin Tapp

Author: Sophia

Case Study: Consumer Process Mapping

Source: Consumer Process Map by Justin Tapp

Video Chapters

(00:00 - 00:04) Intro
(00:05 - 00:25) Process Map Definition
(00:26 - 00:40) How to Create a Process Map
(00:41 - 01:13) Process Map Symbols
(01:14 - 01:47) Graphical Example of Process Map
(01:48 - 02:08) Review

Case Study: Firm Process Mapping

Source: Firm Process Map by Justin Tapp

Video Chapters

(00:00 - 00:03) Intro
(00:04 - 00:25) Process Map Definition
(00:26 - 00:39) How to Create a Process Map
(00:40 - 01:15) Process Map Symbols
(01:16 - 01:55) Graphical Example of Process Map
(01:56 - 02:18) Review

Terms to Know

Process Map: A workflow diagram developed to document activities across a process.