Remote banking services are provided to both individuals and legal entities.
The range of services provided to legal entities may be the same, but their volume may be different.
For individuals, banks have many offers that are convenient and easy to use.
The provision of banking services via the Internet is still the most popular, promising and rapidly developing service used by customers.
The second most popular is telephone communication. A huge number of clients consider the fastest and easiest way to obtain information is to call the bank.
The latest in popularity is the self-service technique (payment and information terminals, information kiosks and some types of ATMs).
The growth of information technology has significantly influenced the lifestyle of a modern person. More and more transactions are performed using the phone or the Internet, and the ability to remotely access information and services in real time plays an important role in the development of modern business.
Types of Remote Remote Banking Services
Remote banking technologies like cash app customer service can be classified according to the types of information systems (software and hardware) used to carry out banking operations.
- Systems "Client-Bank" (PC-banking, remote banking, direct banking, home banking)
At the same time, the Bank provides the client with technical and methodological support during the installation of the system, initial training of the client's personnel, updating the software and supporting the client in the process of further work.
The "Client-Bank" systems allow you to create and send payment documents of any type to the bank, as well as receive account statements from the bank (information on account movements).
For security purposes, the Client-Bank systems use various encryption systems.
Client-Bank systems are fundamentally subdivided into 2 types (thick client and thin client):
a) Bank-Client (fat client).
The classic type of the Bank-Client system. A separate client program is installed on the user's workstation.
The client program stores all its data on the computer, as a rule, these are payment documents and account statements.
The client program can connect to the bank via various communication channels.
Most often, a direct connection via a modem or data transfer via the Internet is used to connect to the bank.
b) Internet Client (thin client) (On-linebanking, Internet banking, WEB-banking)
The user logs in via an Internet browser. The Internet-Client system is located on the bank's web server.
All user data (payment documents and account statements) are available on the bank's website. The Internet-Client technology is also used to build systems for mobile devices (the bank's mobile site) - PDA, smartphones - Mobile banking.