Chapter 18 Homework 1 of 1

Chapter 18 Homework 1 of 1

Author: Dannie Young


Chapter 18 Homework 1 of 1 http://ezto.mheducation.com/hm.tpx During the morning hours at a catalog sales department, telephone calls come in at the rate (Poisson) of 39per hour. Calls that cannot be answered immediately are put on hold. The system can handle 8 callers onhold. If additional calls come in, they receive a busy signal. The 3 customer service representatives whoanswer the calls spend an average of 3 minutes with a customer. Use Table 1 and Table 2.a. What is the probability that a caller will get a busy signal? (Hint: Solve for log K or ln K using trial anderror.) (Do not round intermediate calculations. Round your answer to 5 decimal places.)Probabilityb. What is the probability that a customer will be put on hold? (Do not round intermediate calculations.

See More
Try a College Course Free

Sophia’s self-paced online courses are a great way to save time and money as you earn credits eligible for transfer to over 2,000 colleges and universities.*

Begin Free Trial
No credit card required

26 Sophia partners guarantee credit transfer.

226 Institutions have accepted or given pre-approval for credit transfer.

* The American Council on Education's College Credit Recommendation Service (ACE Credit®) has evaluated and recommended college credit for 21 of Sophia’s online courses. More than 2,000 colleges and universities consider ACE CREDIT recommendations in determining the applicability to their course and degree programs.