Online College Courses for Credit

Communication and Interpersonal Skills

Communication and Interpersonal Skills

Author: Kathy Girard

The student will be able to:

  • List the four components of the communication process.
  • Name three ways to improve your listening skills.
  • Identify at least three communication barriers.
  • Recognize verbal and nonverbal cues.
  • Demonstrate proper telephone usage including taking a message.
  • Apply good interpersonal skills when interacting with patients and other health care workers.

In healthcare communication is necessary to ensure that the residents receive the care that is needed.

Communication can be used to:

  • Instruct
  • Problems-solve
  • Comfort
  • Encourage
  • And convey respect
  • Report information
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The PDF goes over the different parts of communication, verbal & non-verbal communication, listening, communication with a resident who has a deficit and telephone skills.


Source: LTC Healthcore

Funny communication video

This video depicts the famous "Who's on first", but really stresses how important clear communication is

Source: YouTube education

CNA - Importance of Communication

a short clip on why its important to know how to communicate

Source: YouTube education

Non-verbal communication

This short video describes some examples of non-verbal communication and what it might mean to others

Source: YouTube education

The Angry Patient

Nursing students demonstrate the right and wrong way to deal with angry patients for an in class demonstration

Source: YouTube education

Cultural Diversity - Tips for communicating with cultural awareness

Important tips for communicating successfully with people from different cultures. Things to remember to ensure you embrace cultural diversity and communicate with cultural awareness. Advice from Snéha Khilay, a trainer from communication skills experts Speak First.

Source: YouTube education

Cultural Barriers to Communication

Select one of the twenty-three listed cultural differences on the web site and summarize what is said about this specific difference.. Your summary should describe the barrier, how this barrier might be a problem for a health care worker, and your ideas about how you might cope with this barrier as a health care worker.
Points Possible: 10
• Summary = 2 points
• Problem = 4 points
• How to cope = 4 points

Source: LTC Healthcore, Kathy Girard

Lesson 2 Assignment 2 Communication Skills

Consider these communication tips:
• Attempt the best you can to separate your emotions from the discussion topic./>
• If you feel unable or too emotional to talk now but are willing, set a time for later.
• Find a good quiet place to talk without distractions.
• Get the other person’s whole story.
• Be aware of your body language, tone, and intention.
• Make eye contact and focus on the person speaking.
• Ask questions if you don’t understand, "Could you repeat that?" "Could you explain further?" "Are you saying that...?" "How are you feeling about all this?"
• Clarify/Paraphrase:"It sounds like what you are saying is____. Is that correct?"
• Listen with heart and mind and be polite.
• Ask if the other person understands your views.
• Make certain that you understand the other person’s intent and opinion.

Consider an unsatisfactory conversation that you have had. Answer each of these questions:
What was the incident about? (2 points)
What was the body language of the other person? (2 points)
Was there an ongoing disagreement that that had not been previously resolved? (1 point)
What you were thinking and feeling at the time of the incident or confrontation? (1 points)
What message do you think your body language was saying? (2 points)
How could you have applied the communication tips above so the conversation might have been more satisfying or successful? (2 points)
Points Possible: 10

Source: LTC Healthcore, Kathy Girard