Source: Image of Two Men, Public Domain,http://mrg.bz/yMwUTr; Image of Man abd Woman, Public Domain, http://mrg.bz/QuSyza
Hi, I'm Julie Tietz, and welcome to Conflict Resolution-- Putting the Pieces Together. Today we're going to cover the conciliation conflict resolution process. So let's get started. Our key terms today are conciliation-- a conflict resolution process in which the conflict resolver meets privately with each party to the dispute, seeking to gain concessions from each party. Concession-- an agreement by a party to sacrifice part or all of a need or goal, usually in exchange for a gain in another area.
In the conciliation process, the parties in the dispute agree to utilize the services of a conciliator who then meets with the parties separately in attempt to resolve their differences. And this is a really effective method of dispute resolution when parties are unwilling to meet face-to-face or it's impractical or even potentially dangerous for the parties to meet. During the conciliation process, the conciliator is like a mediator in that they work to lower tension, improve communication, interpret the issues of parties, provide technical assistance, and explore potential solutions that will work toward a negotiated settlement.
In conciliation, we are working to gain concessions from each of the parties to craft an agreement. And this is unlike mediation, because we're not trying to meet each of the parties' needs-- where mediation, they are trying to meet each of the parties' needs without concession. But in conciliation that's not the case. Conciliation also takes into consideration working with the emotional and communication issues that are in place within the dispute. And this is like mediation, because we are always trying to look at the underlying emotional and communication issues of the party in that form of dispute resolution.
So now that we've covered the conciliation process, let's go over some of the key terms or key points. Conciliation is the process where parties meet separately with the conciliator to attempt to resolve the differences. And this is effective when face-to-face meetings are not practical or safe. And in conciliation, parties make concessions in order to make an agreement. Thank you for taking the time out to view this tutorial on conciliation, and I hope to catch you again next time.