So is there a way that people can resolve a conflict if they really are unwilling to meet together in the same room but they do want to work on the conflict?
Well my name is Marlene and in this tutorial today I'd like to talk about a conflict resolution process called conciliation, and that is a process that's designed to work very well in this exact situation, where people want to work on a conflict but they do not want to meet together.
So let's define conciliation. Conciliation is a conflict resolution process in which the conflict resolver meets privately with each party to the dispute seeking to gain concessions from each party.
So how is the conciliator like a mediator? Well they do work very similarly in many ways, like a mediator a conciliator will certainly pay attention to the emotional tone and the emotional issues between these parties, things like the tension between them, how they're communicating, just the communication patterns and of course, the conciliator will look at the issues and discuss solutions with each of the parties. So the conciliator is like a mediator in that way, and the goal of course is to come and negotiate a settlement between the two parties. A conciliator however, is not like a mediator in that a conciliators goal, one of their goals is to gain concessions from each party, not to try to meet all of the needs of each party but to get concessions from each party.
So what do I mean by concession? Well a concession is an agreement by a party to sacrifice part or all of a need or goal usually in exchange for a gain in another area. So the conciliator is working towards trying to get these concessions from both parties.
Now a conciliator will probably meet in separate rooms or even separate buildings because in this particular conflict resolution process the parties are either unwilling to meet with one another or if impractical, perhaps they don't live in the same city or area, if there's no way they can meet together and in some cases it might actually be dangerous for them to meet together, so the conciliator is going back and forth between separate rooms or buildings in order to conduct these meetings.
So thank you for being part of this tutorial and I look forward to seeing you next time.
An agreement by a party to sacrifice part or all of a need or goal, usually in exchange for a gain in another area.
A conflict resolution process in which the conflict resolver meets privately with each party to the dispute, seeking to gain concessions from each party.