Online College Courses for Credit

+
2 Tutorials that teach Conciliation as a Conflict Resolution Process
Take your pick:
Conciliation as a Conflict Resolution Process

Conciliation as a Conflict Resolution Process

Author: Sophia Tutorial
Description:

Identify the objectives or advantages of conciliation as a conflict resolution process.

(more)
See More
Fast, Free College Credit

Developing Effective Teams

Let's Ride
*No strings attached. This college course is 100% free and is worth 1 semester credit.

37 Sophia partners guarantee credit transfer.

299 Institutions have accepted or given pre-approval for credit transfer.

* The American Council on Education's College Credit Recommendation Service (ACE Credit®) has evaluated and recommended college credit for 32 of Sophia’s online courses. Many different colleges and universities consider ACE CREDIT recommendations in determining the applicability to their course and degree programs.

Tutorial

Video Transcription

Download PDF

So is there a way that people can resolve a conflict if they really are unwilling to meet together in the same room, but they do want to work on the conflict? Well, my name is Marlene. And in this tutorial today, I'd like to talk about a conflict resolution process called conciliation. And that is a process that's designed to work very well in this exact situation where people want to work on a conflict but they do not want to meet together.

So let's define conciliation. Conciliation is a conflict resolution process in which the conflict resolver meets privately with each party to the dispute seeking to gain concessions from each party.

So how is a conciliator like a mediator? Well, they do work very similarly in many ways. Like a mediator, a conciliator will certainly pay attention to the emotional tone and the emotional issues between these parties, things like the tension between them, how they're communicating, just the communication patterns. And of course, the conciliator will look at the issues and discuss solutions with each of the parties. So the conciliator is like a mediator in that way. And the goal, of course, is to come and negotiate a settlement between the two parties.

A conciliator, however, is not like a mediator in that a conciliator's goal-- one of their goals is to gain concessions from each party, not to try to meet all of the needs of each party but to get concessions from each party.

So what do I mean by concession? Well, a concession is an agreement by a party to sacrifice part or all of a need or goal, usually in exchange for a gain in another area. So the conciliator is working towards trying to get these concessions from both parties.

Now a conciliator will probably meet in separate rooms or even separate buildings, because in this particular conflict resolution process, the parties are either unwilling to meet with one another or it's impractical. Perhaps they don't live in the same city or area and there's no way they can meet together. And in some cases, it might actually be dangerous for them to meet together. So the conciliator is going back and forth between separate rooms or buildings in order to conduct these meanings.

So thank you for being part of this tutorial. And I look forward to seeing you next time.

of
Terms to Know
concession

An agreement by a party to sacrifice part or all of a need or goal, usually in exchange for a gain in another area.

conciliation

A conflict resolution process in which the conflict resolver meets privately with each party to the dispute, seeking to gain concessions from each party.