4 Tutorials that teach Conflict Resolution in Action
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Conflict Resolution in Action

Conflict Resolution in Action

Author: Julie Tietz

At the end of this tutorial, the learner will understand the range of situations in which conflict resolution can be applied, and will know some of the major successes of the field

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Conflict Resolution

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  • Litigation

    A process of resolving a dispute through civil court.

  • Arbitration

    A process of dispute resolution by seeking a decision from a neutral third party outside of the court system.

  • Facilitation

    A process in which decision-making, communication, or negotiation is aided by the actions of a neutral or outside party.

  • Conciliation

    A conflict resolution process in which the conflict resolver meets privately with each party to the dispute, seeking to gain concessions from each party.

  • Mediation

    A form of conflict resolution in which a neutral third party helps disputing parties to communicate effectively in order to alter their relationship, reach an agreement, or both.