(00:38-03:33) Definition: Courageous Conversation
(03:34-04:40) When to Apply Courageous Conversation?
(04:41-05:12) Suspending Judgment
(05:13-06:33) Courageous Conversation: Example
(06:34-07:29) Setting Groundrules
(07:30-09:18) Techniques and Attitudes In Courageous Conversation
(09:19-09:58) Possible Outcomes of Courageous Conversation
Refraining from evaluating an idea, situation or person.
A statement or action drawing into focus people's differences of belief on highly contentious issues, usually eliciting a strong emotional response.
A conflict resolution process intended to help build mutual understanding between parties with different perspectives or beliefs about highly contentious issues.