You should create resources to help communicate about your telehealth program. A variety of printed materials should be included. The materials should cover frequently asked questions as well as a “how-to” on accessing the platform. It is best to utilize all your practice’s modes of communication to disseminate these resources:
Below is an example of a printed resource that could be provided to established patients when they visit in person or shared online from the American Medical Association.
The Telehealth Resource Center also has a FAQ on How Patients Can Engage in Telehealth.
Caravan Health created a Patient Instruction Sheet for a Successful Telehealth Visit.
These examples can help you think of ways you can engage your patients for a successful telehealth encounter. When creating educational materials, it is always important to do so in collaboration with patients in the design. If that is not possible, have them review materials and provide feedback to ensure it is consumer-friendly and meets their needs.
Authored by Cindy Ebner, MSN, RN, CPHRM, FASHRM and Melissa A. Singer Pressman, PhD, MLIS