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Creating Resources to Support the Program

Creating Resources to Support the Program

Author: Capella Healthcare

Creating Resources to Support the Program

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Developing Effective Teams

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what's covered
In this lesson, you will learn about different resources you should create to support the program. Specifically, this lesson will cover:
  1. Resource Characteristics
  2. Resource Samples

1. Resource Characteristics

You should create resources to help communicate about your telehealth program. A variety of printed materials should be included. The materials should cover frequently asked questions as well as a “how-to” on accessing the platform. It is best to utilize all your practice’s modes of communication to disseminate these resources:

  • Hand out in person
  • Post on the website
  • Email in the newsletter
  • Post on social media or the patient portal

big idea
The goal is to educate and inform your patients.

2. Resource Samples

Below is an example of a printed resource that could be provided to established patients when they visit in person or shared online from the American Medical Association.


The Telehealth Resource Center also has a FAQ on How Patients Can Engage in Telehealth.


Caravan Health created a Patient Instruction Sheet for a Successful Telehealth Visit.


These examples can help you think of ways you can engage your patients for a successful telehealth encounter. When creating educational materials, it is always important to do so in collaboration with patients in the design. If that is not possible, have them review materials and provide feedback to ensure it is consumer-friendly and meets their needs.

Authored by Cindy Ebner, MSN, RN, CPHRM, FASHRM and Melissa A. Singer Pressman, PhD, MLIS