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4 Tutorials that teach Effective Conflict Resolution Language: How You Say It Affects the Answer You Get
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Effective Conflict Resolution Language: How You Say  It Affects the Answer You Get

Effective Conflict Resolution Language: How You Say It Affects the Answer You Get

Author: Craig Coletta
Description:

At the end of this tutorial, the learner will understand the importance of using conflict resolving language, both in formal techniques and in informal speech in conflict resolution situations.

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Tutorial
TERMS TO KNOW
  • Active Listening

    A conflict resolution technique used to confirm understanding of a message without indicating or implying agreement.

  • Agreement vs. Acceptance

    The distinction between agreeing with a statement and indicating that the hearer understands the statement as true in the mind of the speaker.