1. (TCO 4) The ABC format stands for (Points : 5)
abstract, body, conclusion.
analysis, body, content.
appendix, block, conclusion.
ttention, build, conclude.
Question 2. 2. (TCO 1) Using lists (bullets and numbers) in documents (Points : 5)
should be avoided.
helps the reader identify important points.
should be used when there are eight or more items.
must not contain more than one line of text.
Question 3. 3. (TCO 1) Graphics receive the most attention when they are placed where on a page?(Points : 5)
Near the bottom of the page
In the center of the page
Near the top of the page
On the right-hand side of the page
Question 4. 4. (TCO 2) Informal definitions are generally (Points : 5)
a complete sentence.
two or more paragraphs.
a word or brief phrase.
not used in formal reports
Question 5. 5. (TCO 2) Effective instructions include (Points : 5)
placing only one action in each step.
beginning each step with a noun.
avoiding the use of lists.
Question 6. 6. (TCO 3) The three Cs in the 3C strategy for persuasive writing are (Points : 5)
capture, convince, contact.
convince, captivate, control.
consolidate, continue, conclude.
contact, connect, conclude.
Question 7. 7. (TCO 3) The best way to end a bad-news message is to make (Points : 5)
a clear statement of the bad news.
a buffer statement and an apology.
remarks that express interest in a continued relationship.
None of the above
Question 8. 8. (TCO 5) In a presentation, the Preacher’s Maxim refers to (Points : 5)
providing a five-part structure to capture and hold audience attention.
telling the audience what you are going to tell them, then telling them, then telling them what you told them.
opening your speech or presentation with an extended personal story.
None of the above
Question 9. 9. (TCO 5) Providing handouts to the audience before a presentation is not advisable because (Points : 5)
you will give away the main points of your presentation.
the audience will be distracted reading and you will lose attention.
the audience can simply read the handout and will not need to listen.
they are too time-consuming to produce.
Question 10. 10. (TCO 6) To avoid legal issues, you should seek written permission to use borrowed information from a copyrighted source when (Points : 5)
you plan to publish your document.
you are using your document to bring in profit to your firm.
Both A and B are correct
there is no legal obligation to seek permission.
Question 11. 11. (TCO 4) In an informal report, which of the following statements is correct? (Points : 5)
Important details should be included in the abstract.
Costs should be included in the main body of the report.
Appendices are often included.
Illustrations are usually attached rather than included within the report.
Question 12. 12. (TCO 6) Which of the following is generally part of a formal report? (Points : 5)
letter or memo of transmittal
Table of contents
All of the above
Question 13. 13. (TCO 6) Organizations use analytical reports to (Points : 5)
make informed decisions.
Both A and B are correct \
pitch new ideas to clients.