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Gathering the Data to Analyze

Author: Julie Tietz

Source: Image of Co-Workers, Public Domain, http://www.morguefile.com/archive/#/?q=office

Video Transcript
Terms to Know
Facts vs. Perception of Facts

The difference between actual, verifiable occurrences within a conflict and the motivations, intentions, or that one or more parties ascribe to those events.

Interview

Direct inquiry with a party about the facts (as the party sees them) and feelings associated with a conflict.