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GM 588 Week 8 Final Exam

GM 588 Week 8 Final Exam

Author: Marilyn T. Torres Torres

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GM 588 Week 8 Final Exam

(TCO E) Suggested reasons why many customer satisfaction efforts fail include all of the following EXCEPT:

(TCO D) The Six-Sigma problem solving approach contains the phases of:

(TCO C) Terms such as “kanban”, “single minute exchange of dies”, and “visual controls” are most closely associated with

(TCO C) Poka-yoke focuses on two aspects:

(TCO B) _____ measures are generally tracked by senior leadership to gauge overall organizational performance

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