GSCM 326 Final Exam

GSCM 326 Final Exam

Author: Abraham Nolito


1. (TCO 1) At the turn of the century, Frederick Taylor’s scientific management philosophy worked well because of which of the following factors? (Points : 7)
2. (TCO 2) Which of the following best describes the role of a quality assurance department in a TQM organization? (Points : 7)
3. (TCO 3) ISO 9001:2008 requirements provide a basic structure for a(n) (Points : 7)
4. (TCO 4) Deming maintained that the majority of poor quality (80–95%) in a system is caused by (Points : 7)
5. (TCO 5) Each question in a satisfaction survey must be properly designed in order to (Points : 7)
6. (TCO 6) _____ is essentially a quality-based approach to executing a strategy by ensuring that all employees understand the business direction and are working according to a plan to make the vision a reality. (Points : 7)
7. (TCO 7) According to Herzberg’s two-factor theory, which of the following factors is an example of a motivational factor? (Points : 7)
8. (TCO 9) Which of the following is a reason why process management is important for organizations? (Points : 7)
9. (TCO 8) Which of the following is a team with a specific mission to develop something new or to accomplish a complex task? (Points : 7)
10. (TCO 10) Cost incurred as a result of unsatisfactory quality found before the product is delivered to the customer is (Points : 7)
11. (TCO 11) A scatter diagram presents a graphical component of a (Points : 7)
12. (TCO 12) A(n) _____ identifies the activities in designing, producing, and delivering goods. (Points : 7)
13. (TCO 13) Culture is driven by (Points : 7)
14. (TCO 14) Which of the following practices have not shown to be important when implementing SCM and TQM? (Points : 7)
15. (TCO 4) Deming's profound knowledge consists of four elements. Explain Deming's theory of knowledge. What is knowledge and how is it possible? Your discussion should relate to this element of Deming's profound knowledge and not to the theory of knowledge in general. Your response should be at least 150 words. (Points : 36)
16. (TCO 4) Deming created 14 points of management. Explain each point listed below and why it is important to TQM. Your response should be at least 75 words.
1. Point 3: Understand Inspection (12 points)
2. Point 4: Stop Making Decisions Purely on the Basis of Cost (12 points)
3. Point 5: Improve Constantly and Forever (12 points)
(Points : 36)
17. (TCO 3) Twenty samples of subgroup size 3 (n = 2) were collected for a variable measurement. Determine the upper control limit (UCL) for an R-chart if the mean of the sample ranges equals 6.4. 

Factors for calculating control limits
n A2 D3 D4
2 1.880 0 3.267
3 1.023 0 2.574
4 0.729 0 2.282
5 0.577 0 2.114
6 0.483 0 2.004 (Points : 30)

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