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GSCM 588 Final Exam v2

GSCM 588 Final Exam v2

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Author: Christine Farr
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1. (TCO B) Identify two key components of service system quality. Explain why these components are particularly important to service system quality (when compared to manufacturing system quality). This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable. (Points : 30)
2. (TCO G) Explain the concept of the cost of quality model and then link your explanation to how quality can be defined by organizations. What are some advantages and disadvantages of the cost of quality model? This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable. (Points : 30)
3. (TCO B) Define benchmarking. Identify the three major types of benchmarking, discuss their purposes, and provide examples. Be specific in your response. This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable. (Points : 30)
4. (TCO C) Explain the concept of problem solving. Why is it important to gather critical information prior to defining a problem statement? This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable. (Points : 40)
5. (TCO C) Explain the concept of control charts. Link your answer to how control charts can be used to understand if suppliers are in control of the processes in which they produce components. This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable. (Points : 40)
6. (TCO D) Explain the concept of quality function deployment. Link your answer to how QFD can be used to understand if suppliers are in control of the processes in which they produce components. This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable. (Points : 40)
7. (TCO A) Given our study of quality over the past 7 weeks, what value have you found relative to the study of quality? How have your views on quality developed over the course of our study? What have been the two outcomes from this course that you will be able to apply personally or professionally? Be sure to explain why. This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable. (Points : 40)


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