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HCA 375 ENTIRE COURSE
HCA 375 Week 1 DQ 1 Management versus Leadership
After completing this week’s reading answer the following questions:
a. What role does management play in continuous quality improvement?
b. How is managing different from leading?
c. In your opinion, which role is more effective in implementing changes that improve quality outcomes: managing or leading? Why?
Your initial post should be 250-300 words and utilize a minimum of two scholarly sources from the Ashford University Library, cited in APA format.
HCA 375 Week 1 DQ 2 Implementation and Barriers
Select one of the following organizations and the associated quality improvement initiative:
a. The Joint Commission National Patient Safety Goals
b. Centers for Medicare & Medicaid Services Never Events
Describe the overarching goal of the initiative. Describe key strategies this organization has recommended to improve quality in the healthcare setting. In your opinion, what are the potential barriers associated with implementing this strategy in the healthcare setting?
Your initial post should be 250-300 words and utilize a minimum of two scholarly sources from the Ashford University Library, cited in APA format
HCA 375 Week 2 Customer Satisfaction and Quality Care
In this competitive health care environment, consumers want and expect better health care services and hospital systems are concerned about maintaining their overall image. There is also attention to ways in which patient satisfaction measurement can be integrated into an overall measure of clinical quality.
To begin, review the Hospital Consumer Assessment of Health Plans Survey H.C.A.H.P.S. available at http://tinyurl.com/4272s7l.
Next, visit the Hospital Compare website http://www.hospitalcompare.hhs.gov, and