A conflict resolution technique used to explain how and why one person's action affects the speaker.
In conflict resolution, similar to people v. problems, a focus on specific actions performed by a party rather than the party's innate nature.
A conflict resolution perspective that focuses parties' attention on tangible actions and conditions within a conflict rather than perceived innate qualities of the parties.
A distinction between automatic, non-conscious reaction to a stimulus and consciously chosen action in response to a stimulus.
Opposite to I-statements; a statement ascribing a given trait or quality to an other, usually negative.