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Author: Craig Coletta

At the end of this tutorial, the learner will be able to effectively utilize I-statements.

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Developing Effective Teams

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Terms to Know

A conflict resolution technique used to explain how and why one person's action affects the speaker.

Identity vs. Action

In conflict resolution, similar to people v. problems, a focus on specific actions performed by a party rather than the party's innate nature.

People vs. Problems

A conflict resolution perspective that focuses parties' attention on tangible actions and conditions within a conflict rather than perceived innate qualities of the parties.

Reaction vs. Response

A distinction between automatic, non-conscious reaction to a stimulus and consciously chosen action in response to a stimulus.

You Statement

Opposite to I-statements; a statement ascribing a given trait or quality to an other, usually negative.