Author: Craig Coletta

At the end of this tutorial, the learner will be able to effectively utilize I-statements.

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Conflict Resolution

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  • I-Statement

    A conflict resolution technique used to explain how and why one person's action affects the speaker.

  • People vs. Problems

    A conflict resolution perspective that focuses parties' attention on tangible actions and conditions within a conflict rather than perceived innate qualities of the parties.

  • Reaction vs. Response

    A distinction between automatic, non-conscious reaction to a stimulus and consciously chosen action in response to a stimulus.

  • Identity vs. Action

    In conflict resolution, similar to people v. problems, a focus on specific actions performed by a party rather than the party's innate nature.

  • You Statement

    Opposite to I-statements; a statement ascribing a given trait or quality to an other, usually negative.