At the end of this tutorial, the learner will understand that there are multiple instruments for evaluating conflict styles and more fully understand the usefulness of the Intercultural Conflict Styles Inventory
Culture is a form of human social organization in which people identify themselves as members of a group that share symbol systems, norms, traditions, and viewpoints towards the world.
However, the United States of America is known as a melting pot; people from all over the world have come to this country and participated in American culture.
This has created cross culture, or interactions between members of different cultures, in which cultural differences may influence behavior, perception, or interpretation.
EXAMPLEIf you've ever traveled abroad, you've run into these kinds of cross-cultural differences. For example, you may not have been able to speak the language of the country you were visiting.
When people come to the United States, they of course bring with them their cultural traditions, norms, and ways of seeing the world. Citizens of this country have a lot of things in common, but we often retain a lot of what we brought with us from our country of origin.
Thus we also have subcultures, which are groups with a different cultural orientation than the larger culture around them.
EXAMPLEMany big cities have areas with names like Chinatown or Little Italy. These areas are often home to people of a subculture who have their own traditions and ways of seeing and doing things. However, they are also assimilating into the larger culture.
As we’ve discussed before, the Thomas-Kilmann Conflict Styles Inventory is the best known tool for measuring conflict styles.
However, this instrument was designed under the notion that all its users come from American culture, and thus all share the same assumptions and worldview. Therefore, it may not be as effective a tool if the people using it come from a different culture.
For this reason, there is also an Intercultural Conflict Styles Inventory, which is a tool for determining conflict styles that takes into account the cultural differences that people have. This can be an especially helpful tool for a conflict involving cross-cultural elements.
Source: Adapted from Sophia tutorial by Marlene Johnson.