At the end of this tutorial, the learner will understand that in workplace or organizational settings, people think is interpersonal conflict sometimes is actually about organizational factors.
A tendency to assign more positive traits to members of one's own group and to assign more negative traits to non-members.
Conflict based on interpersonal relational issues rather than structural factors.
Formalized instructions about behavior or action within a given organization.
Conflict caused by misaligned rules or practices of an organization.