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4 Tutorials that teach Making Conflict Resolution Culturally Competent?
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Making Conflict Resolution Culturally Competent?

Making Conflict Resolution Culturally Competent?

Author: Julie Tietz

At the end of this tutorial, the learner will understand ways in which a conflict resolution process may need to be adapted to fit a cross-cultural conflict.

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Developing Effective Teams

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Terms to Know
Communication Style

The way in which a culture or individuals consider communication to be correct/most effective.

Cultural Competency

The ability to recognize when culture may be playing a part in a conflict or communication difficulty and the ability to raise the role of culture in a way that helps overcome the problem.


The way a person interprets and makes decisions about his or her environment (world), including beliefs or assumptions about what is considered right or normal.