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Meet the Telehealth: Technical Requirements Authors!

Meet the Telehealth: Technical Requirements Authors!

Author: Capella Healthcare
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Developing Effective Teams

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what's covered
Welcome to Telehealth: Technical Requirements! Meet Cindy Ebner and Tamika K. Williams, Capella's healthcare expert who developed the content for this course.


Cindy Ebner Cindy Ebner, MSN, RN, CPHRM, FASHRM is a healthcare executive with over 30+ years of experience in leading quality improvements resulting in better care, lower costs, and improved patient experience.

Ms. Ebner’s specialties range from working across the continuum in quality, risk, and population healthcare management to education in top-rated integrated delivery systems such as Kaiser Permanente and Mercy Health. Most recently, she was the Interim Chief Quality Officer at NCH Healthcare System, where she successfully developed a multi-year Quality Strategic Vision and Plan. At Kaiser Permanente in Northern California, she was Chief Quality Officer from 2017-2018, where she led the safety culture transformation movement resulting in a 50% reduction in overall harm. Previously, Ms. Ebner was a Vice President of Ambulatory Care Management at Mercy Health Select, LLC (Accountable Care Organization), serving Ohio and Kentucky. Ms. Ebner developed an innovative evidenced-based care management model and successfully led the implementation of a Tel-Assurance program across an enterprise to realize significant savings and improved patient outcomes. Ms. Ebner held the position of Director of Education for the Austen BioInnovation Institute of Akron, a collaborative startup company focused on patient-centered innovation and commercialization at the intersection of biomaterials and medicine.

Ms. Ebner completed Harvard Business School Executive Leadership Training and is a graduate of Intermountain Health’s Advanced Training Program for Healthcare Delivery Improvement. She has a bachelor’s and master’s degree in nursing from The University of Akron and is certified in Healthcare Risk Management and a Fellow at American Society for Healthcare Risk Management.

Tamika K. Williams, MSIT.CS, CISM, CISSP, CAP, SSCP, HCISPP, COBIT 5 Foundation/Implementation

Tamika K. Williams With a passion for addressing the human element of cybersecurity, Tamika Albert-Williams has worked for ten plus years implementing and managing information security (IS) programs. She started her career in project management and system development. She is currently a cybersecurity manager for a federal government agency and adjunct faculty at Capella University. Her prior role was a HIPAA Consultant for a local county government in Michigan. She specializes in governance, risk, and compliance; and educating people and organizations on IT and IS concepts.

She has implemented privacy and security compliance programs at the local county government level; and worked in information security and IT governance in healthcare, automotive, and finance organizations. She holds the CISSP, CAP, SSCP, and HCISPP certifications from ISC2, and CISM from ISACA. She earned a Master of Science in Information Technology with a specialization in Cybersecurity from Walsh College. She lives in Macomb County, Michigan with her husband who also works in IT. In her spare me, she enjoys community involvement, reading books, working out, and watching silly movies.