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4 Tutorials that teach Overview of 5 Conflict Styles
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Overview of 5 Conflict Styles

Overview of 5 Conflict Styles

Author: Julie Tietz
Description:

At the end of this lesson, the learner will understand the Thomas-Kilmann Conflict Assessment and the five conflict styles it presents

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Tutorial
Terms to Know
Accommodating

A conflict resolution style in which one party helps to meet another’s needs at the expense of his/her own.

Assertiveness

Behavior in which a person confidently makes a statement without need of proof, affirming his/her rights without attacking another’s.

Avoiding

A conflict resolution style in which a party does not make any attempt to address or resolve the conflict.

Collaborating

A conflict resolution style in which parties work jointly to try to meet all of each other’s needs (sometimes also referred to as problem solving).

Competing

A conflict resolution style in which one party seeks to meet his/her own needs at the expense of another party’s needs (sometimes also referred to as forcing).

Compromising

A conflict resolution style in which parties agree to sacrifice some of their needs in exchange for having others met.

Cooperativeness

Behavior in which two parties work in concert to achieve their mutual and respective individual goals.

Preferred Conflict Style

The conflict style an individual most often or habitually uses.

Thomas-Kilmann Conflict Styles Assessment

One of the most commonly used assessment tools to determine a person’s preferred conflict style.