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Page Five: Communicating Your Accomplishments in a Resume and Cover Letter

Page Five: Communicating Your Accomplishments in a Resume and Cover Letter

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Tutorial

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Watch this video to learn how to include your accomplishments on your resume and cover letter.

Resume Practice

This first activity will teach you how to write effective, results-based bullet points for your resume. Once you have developed these bullet points, they will be ready to add to your resume, whether you currently have a resume or will be creating one in the future.

Review the common bullet point formulas in the example below:

Example Card Story Bullet Point Formula Bullet Point
Our monthly report showed that customer satisfaction ratings were down due to delays in fulfillment of orders. I worked with my supervisor to review team processes and gathered recommendations for improvement from my teammates who were responsible for order picking and packing. I wrote recommendations to improve efficiency, reviewed them with my supervisor and presented them to management. We implemented the changes and decreased order fulfillment by an average of two days. Result + action + brief description including clarifying details Improved customer satisfaction rates and decreased order fulfillment time by 2 days, by reviewing processes and implementing changes.
Action word + brief description with clarifying details + results Reviewed processes and implemented changes, reducing order fulfillment time by 2 days, improving customer satisfaction scores.

Practice using the bullet point formula for each of your accomplishment stories in the following document. Remember to save the document for future reference.

Bullet_Point_Formula_for Resume.docx

Cover Letter Practice

The following activity will teach you how to integrate your accomplishments into your cover letter. Once you have developed these statements, they will be ready to add to your cover letter, whether you currently have a resume or will be creating one in the future.

Review the cover letter statements formulas in the example below:

Example Card Story Cover Letter Statement Formula Cover Letter Statement
Our monthly report showed that customer satisfaction ratings were down due to delays in fulfillment of orders. I worked with my supervisor to review team processes and gathered recommendations for improvement from my teammates who were responsible for order picking and packing. I wrote recommendations to improve efficiency, reviewed them with my supervisor and presented them to management. We implemented the changes and decreased order fulfillment by an average of two days. As a (job title), I (skill) which helped me to (accomplishment). As a team member at XYZ Industries, I reviewed our team’s processes, recommended changes to management, implemented those changes on my order picking and packing team, and increased customer satisfaction scores 10% based on a 2-day reduction in order fulfillment time.
I (accomplishment) while (job title) by (skill). I helped reduce order fulfillment time and increased customer satisfaction scores by 10% while I was a team member at XYZ Industries by reviewing processes and recommending changes that increased efficiency of order picking and packing.

Practice using the bullet point formula for each of your accomplishment stories in the following document. Remember to save the document for future reference.

Bullet_Point_Formula_for_Cover_Letter.docx