Hi, I'm Julie Tietz, and welcome to Conflict Resolution-- Putting the Pieces Together. Today we're going to discuss resolution process overview. So let's get started with our key terms.
Suitability of process. The degree to which conflict resolution process is appropriate to a given conflict, determined by practicality, intent, and needs of parties. Conflict resolution processes may be more or less effective or suitable to any given conflict depending upon a number of factors, and these could include the number of parties, the location of the parties, the stage and/or intensity of the conflict, or the issues and needs involved in the conflict, and this is particularly important when technical expertise is needed.
So for example, let's say you want to use the mediation conflict resolution process, and this might be appropriate when there are few parties involved and they live in close proximity to one another. And they want to have better communication in their relationship or maintain a relationship beyond and after the process is concluded, and there may be less intensity in this conflict where parties can meet together face to face.
In a conciliation process, we might have parties that live far away. So you would want to have a conciliator meet with each other separately, and they can do this when the parties don't have to meet with each other. Or there could be high intensity in the conflict, and the parties can't meet face to face. And the relationship in between the parties may not be as important in the process, and so therefore, conciliation may be more appropriate, because the parties are willing to concede to each other in order to resolve the matter that's at hand.
In an arbitration, for example, the parties may have a business relationship, and to go through the arbitration process, they're obligated through contracts that they have formulated in this relationship, or the conflict may require a subject matter expert and the arbiter can provide that in the arbitration.
Uninvolved parties may also affect what process may be selected for a given conflict. So let's say you're going through a divorce and the attorneys suggest a collaborative law approach, or you're in a juvenile justice system scenario and the judge recommends a restorative justice process. Or it's an international conflict and it requires some shuttle diplomacy between the two parties that are unwilling to meet with each other. And so therefore, a diplomat, perhaps, would suggest this form of resolution.
So now that we've covered the overview of resolution processes, let's go for some key points that we have. The selection of a conflict resolution process could depend upon the practicality or the intent and the needs of the parties. So all of these are important in selecting which resolution process is appropriate for all those involved.
Thank you for taking the time out to view this tutorial on resolution process overview. I hope you've learned something, and I can't wait to catch you again next time.