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Responsibility Matrix

Responsibility Matrix

Author: Sophia Tutorial

This lesson provides and overview of a Responsibility Matrix used as a part of the governance process.

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The responsibility matrix describes the levels of responsibility for members of the project and is used to assign stakeholders and team members varying levels of interaction for each action listed. The actions listed should be high-level actions, not specific tasks. This tutorial will discuss:

  1. Responsibility Matrix


This matrix is often called RACI, which stands for:

The letters in the acronym are used in the matrix to describe the levels of interaction needed by stakeholders and team members. There are other versions that use different letters, but the concepts are the same.

Term to Know

    • RACI
    • A matrix that describes the overall responsibility and interaction project stakeholders have in a project.

Because this matrix helps define the governance of the project, the final version must be approved by the key decision-makers regardless of the type of matrix used.

Let's say that the goal of this project is to build a mobile application that handles sales contacts. The RACI chart may look like this:

Responsible: These levels of interaction listed are the people that do the work.

Accountable: This is used for people who approve project actions. Stakeholders often have this level of authority. For example, the project sponsor is responsible for the project design phase gate.

Consulted: These are individuals who advise on actions but don't have a decision authority on a project. The database vendors representative is consulted about the contact database design, but will not make decisions for the project.

Informed: The project manager must communicate with these people about project actions. But these people don't have decision authority. The support manager, who must handle technical questions about the sales application upon completion, must be kept informed of all project actions, but does not have decision authority on the project.

Don’t forget that it's the project manager who should review the scope, schedule, and budget to identify these various actions, and then determine the level of interaction each person involved in the project must have. Be sure to include all project gates in the matrix.

By looking at the RACI chart, try to determine which responsibilities will be handled by the lead programmer. Will this person be building contact applications?

In our project, the lead programmer is responsible for the designing the contact database and application, as well as building the contact database and application.

In this lesson, you learned how a project manager creates a responsibility matrix using the RACI method. Now you know how to identify high level responsibilities by members of a project team.

Good luck!


Terms to Know

A matrix that describes the overall responsibility and interaction project stakeholders have in a project.