[MUSIC PLAYING] [SPEAKING SPANISH]
Ask, what's your name?
[SPEAKING SPANISH]
[SPEAKING SPANISH]
Now, ask for the patient's preferred phone number.
[SPEAKING SPANISH]
[SPEAKING SPANISH]
Ask if she has insurance.
[SPEAKING SPANISH]
[SPEAKING SPANISH]
Now, tell the patient that the wait is 30 minutes.
[SPEAKING SPANISH]
[MUSIC PLAYING]
[MUSIC PLAYING] [SPEAKING SPANISH]
Now, address her by name and ask for the prescription number.
[SPEAKING SPANISH]
[SPEAKING SPANISH]
Now, tell her, we have to order this medication. The order arrives tomorrow morning.
Then ask, can you wait or do you need it today?
[SPEAKING SPANISH]
[SPEAKING SPANISH]
Now, tell the patient we will call you as soon as the prescription is ready. What is your preferred phone number?
[SPEAKING SPANISH]
[SPEAKING SPANISH]
Now, thank her and wish her a good day.
[SPEAKING SPANISH]
[MUSIC PLAYING]
[SPEAKING SPANISH] Ask her how many prescriptions she needs to pick up today.
[SPEAKING SPANISH]
[SPEAKING SPANISH]
Now ask, what is your date of birth?
[SPEAKING SPANISH]
[SPEAKING SPANISH]
Now ask for her address.
[SPEAKING SPANISH]
[SPEAKING SPANISH]
Ask if she has questions for the pharmacist about her prescription.
[SPEAKING SPANISH]
No.
Now ask her, please sign here to indicate that you did not have any questions for the pharmacist.
[SPEAKING SPANISH]
OK.
Now thank her for choosing CVS Pharmacy and wish her a good day.
[SPEAKING SPANISH]
[MUSIC PLAYING] [SPEAKING SPANISH]
Now, you'll want to address her by name, Senora Domingo. Then you'll say that the prescription does not have any refills. Then you'll say that we are calling her doctor to obtain permission to fill it again.
[SPEAKING SPANISH]
[SPEAKING SPANISH]
Tell her we will call as soon as the prescription is ready.
[SPEAKING SPANISH]
[SPEAKING SPANISH]
Tell her you're welcome.
[SPEAKING SPANISH]
[MUSIC PLAYING]
If you are struggling with a concept or terminology in the course, you may contact PharmacySpanishSupport@capella.edu for assistance.
If you are having technical issues, please contact learningcoach@sophia.org.
Source: This content has been adapted from "Pharmacy Spanish" by Stephanie Langston.
