Hi, I'm Julie Tietz. And welcome to Conflict Resolution-- putting the pieces together. Today, we're going to go over the topic of security, confidence, and courage. So why don't we get started off with our key terms.
Security-- a feeling that one is not exposed to threat. Confidence-- a belief that one can engage in a given situation successfully, for example, by meeting needs or preventing loss and harm. Courage-- a willingness to engage with a threat.
So let's explore our terms security, confidence, and courage and its relationship to threat. So when we are having security, there is no threat. And we feel safe and protected in the situation. When we are experiencing confidence, we are able to approach the threats and exit relatively unharmed from the situation.
And courage is where we approach the situation willingly even though there could be a fight or flight present in this situation. And that is when we prepare the body to flee from a situation or to combat a certain situation. And this is fueled by our adrenaline coming from our brains.
So when we are experiencing feelings of security and confidence in threatful situations, there are physiological impacts that we have within ourselves. And with security and confidence, we feel calm in the situation.
And we feel that we have the ability to focus on the specific facts at hand rather than going off on a tangent and bringing up issues that-- or facts that may not contribute or be relevant to the situation. And at times, we are able to remain objective. We can see that there are many sides, many issues to the certain situation.
When we approach it with security and confidence, we feel all of these things versus when we feel possibly a flight or fight response. In this situation, our adrenaline is rushed. So we're all hyped up. And we're ready to either retreat or flight, or we're ready to combat or fight.
And this is a reaction that is more based within the adrenaline building up in our bodies versus when we are calm in a security and a confidence situation. We are feeling more tense, more reactions, more defensive possibly.
We want to have feelings of security and confidence when we approach situations. So let's look at some strategies that we can use to feel security and confidence in approaching threats and situations. We need to be realistic about the situation and be realistic about whether or not this threat is pretty big level, or maybe it's minor threat, what have you. But we need to face it realistically.
And we need to also assess specific potential gains and potential risks or losses that are in the situation here. So we need to evaluate what is best for our needs. And we also can rely on past experiences.
We've all been in situations where a flight-- or a fight or flight response was there. But we've also successfully limited or resisted the fight or flight response. So we need to look back to these situations where we were able to be able to handle this response and use that as an example and as a strategy going forward.
So to gain security and confidence in a conflict resolution process, it is the role of the conflict intervener to really provide transparency within the process, so letting the parties know what every move, what every meaning-- how this is all going to transpire. And be open about it.
And we also need to have the parties lay out what their expectations are for the process. And so we know what people are expecting out of this and whether or not these are realistic, or these are expectations that can be met.
And we also need to allow the parties to have autonomy. They need to be able to make their own decisions within the process. And in doing so, we are helping people understand and what to expect through this process. And this makes it more effective and leading the parties to resolution.
So now, let's go over our key points on security, confidence, and courage. When we are presented with a threat, we can promote more effective communication when we have security and confidence and courage in these situations versus having a fight or flight response. And we can do this by implementing strategies to be helpful tools in assisting us in gaining security and confidence.
And understanding conflict resolution processes can enhance security and confidence. So when the parties know what to expect in conflict resolution, we can promote security and confidence. Thank you for taking the time out to view this tutorial. I've hoped you gained something. And I can't wait to catch you again next time.