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Servicenow Administration Online Training

Servicenow Administration Online Training

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Author: Subha Glory
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            Glory IT Technologies is One of the Best Institute for Servicenow Administration Online Training and Job support Services With Real Time Experts. Our Experts have This course is designed for students and professionals who wants to start their career as ServiceNow Administrator, during this course you will implement various system administration functions in your own instance, learning to perform fundamental administration and configuration tasks.

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Tutorial

1. INTRODUCTION TO SERVICE NOW

What is Service Now

Why and who can use Service Now

Concept of cloud computing in Service Now

Introduction to ITIL foundation 

Navigation and users

Helpful portals, releases 

2. INCIDENT MANAGEMENT

Overview

Incident management process

Continual service improvement to incident management

3. CHANGE MANAGEMENT

Overview 

Change management process (Raising, planning and Authorize)

Change management workflow and change task

Continual service improvement to change management

4. PROBLEM MANAGEMENT

Overview

Problem management process (identify, Investigate, Resolve)

Problem management workflow and problem task types

Continual Service improvement to problem management

Context menu

5. ASSET AND CONFIGURATION MANAGEMENT

Introduction to CI and Asset

Class and category CI

Model and type of assets

CMDB Plug-in and CI Relationships

6. KNOWLEDGE MANAGEMENT

Overview

Knowledge Management Roles

Application and Modules

Using Knowledge

Creating Knowledge

Translating Knowledge

Tracking and Reporting on Knowledge

7. SLA & SDLC

Introduction to SLA,OLA and UPC

SLA Workflow

Service Level Agreement

SDLC In Service now