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Communication can come in many hybrids, but for this tutorial, there are three communication methods for you to look at:
Virtual meetings include things such as conference calls, GoToMeetings, Skype, Google Hangout, and any other virtual method that allows people to meet when they're not in the same geography. This type of communication is convenient, it's conducive to rapid brainstorming, and you can go back and forth with some ideas. There's a sense of in-person exchange where there's this possibility of collaboration.
However, there is a threat of technical interruption. The meeting is cut short if the internet is interrupted in some way. Generally, when something is tech-based, there may be a delay in communication. There may be an overlap when people are talking or an awkward pause because people are afraid to overlap. You also miss nonverbal communication, or body language. It is also possible to mute a speaker and have a different conversation while you're communicating something else.
Unlike the virtual method, face-to-face interaction does have the benefit of non-verbal communication. You can see if someone's uncomfortable with some information. There's clear audio and easy visuals.
The con, of course, is geography. You're limited to the people in your office, city, or area.
Written communication is nice because you have documentation; you can see a history of exchange. It allows people to process the information on their own time, and you can include attachments, links, and any other information. You have decreased interruption because you can digest that written communication when it's best for you. You have the time to be cohesive and organized.
One con is that the collaboration speed is decreased while you wait for the response. There's also an increased risk of misunderstanding and misinterpretations of tone.
Communication Method | Pros | Cons | Use Method when... |
---|---|---|---|
Virtual |
Convenient Rapid brainstorm Sense of in-person exchange Share screen/whiteboard |
Technical interruptions Unseen body language Overlap or awkward pauses |
Geography is a challenge Meetings repeat/check-ins Presenting information Needing group discussion |
Face-to-face |
Body language Clear audio Easy visuals |
Geography/location |
Collaborating Designing Discussing sensitive topics Sharing complex information |
Written |
Documentation Processing time Attachements Decreased interruption Cohesive/organized |
Collaboration speed decreased Increased misunderstanding Misinterpretation of tone |
Recapping process or plan Needing clarification Simple and straightforward |
Source: THIS TUTORIAL WAS AUTHORED BY KELLY NORDSTROM FOR SOPHIA LEARNING. PLEASE SEE OUR TERMS OF USE.