Welcome to the University of Rhode Island's Office of Enrollment Services! We are so glad you have decided to join our team!
The training committee has put together a series of training tutorials that focus on specific aspects of the office. We hope these tutorials will help you to become acclimated to the office and the services that we provide.
There is a lot to learn, but don't worry, we will be with you every step of the way to answer any and all questions you may have.
And now without further ado, let's get started!
Here at URI, the office of Enrollment Services is comprised of three different departments. They are Billing, Financial Aid, and Records/Registration. Each department is responsible for many different tasks, and as Enrollment Representatives, it is your responsibility to have some knowledge of most of them.
To start us off, I would first like everyone to take this survey, to see what your backgrounds are regarding Enrollment Services.
To start off, we will go over the basics of each department and what they contribute.
The Billing Department is responsible for the following:
The Financial Aid office deals with many things within Enrollment Services. They are as follows:
(Academic Scholarships (Centennial, University, Transfer Merit) are awarded through the Admissions Office. If they are lost for some reason, can be appealed through our office).
The Records and Registration office handles the enrollment process and student records. Tasks include:
Here is an example of a tutorial that you will find in this training.
This one is a part of Records/Registration, and deals with how to register for classes.
And here is a link to another presentation regarding the Records/Registration area that will give you some background on the department and what they do:
We will also be going over some Customer Service Training so that you can better help our students and parents when they call or come in!
Here is a list of terms that will be important for you to know!
We hope this tutorial gives you an idea of what life is like here in Enrollment Services, and that we didn't scare you away!
There is a lot of information to know, but we will be with you every step of the way, so never hesitate to ask questions. Nobody can know it all! We will go over each area as thoroughly as possible with each tutorial.
For now, we will leave you with a video on the importance of training, whether it be at the beginning, middle, or even end of your career.
See you soon!
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