Have you ever misdirected feelings of anger or resentment toward someone due to a related yet different experience? Have you ever watched coverage of a crisis event on television and been moved to tears, even though you did not experience its effects first hand? Or had friends confide in you about difficult issues in their lives so much that you began to feel like you had experienced their problems as well? Have you ever felt overwhelmed, disillusioned, and frustrated with your responsibilities at work, perhaps complaining of feeling "burned out"? These common experiences may provide you a basis for understanding the complex dynamics of four important topics in the field of crisis and intervention: countertransference, secondary traumatic stress disorder, vicarious traumatization, and burnout. This week, you explore how and why human services professionals experience countertransference, secondary traumatic stress disorder, vicarious traumatization, and burnout. In addition, you consider wellness strategies that can be used to prevent burnout.
By the end of this week, you should be able to:
Analyze causes, characteristics, and consequences of countertransference, secondary traumatic stress disorder, and vicarious traumatization
Analyze contributing factors to burnout
Apply wellness strategies for burnout prevention
Understand and apply concepts related to countertransference, secondary traumatic stress disorder, vicarious traumatization, and burnout
Please proceed to the Learning Resources.
Please read and view (where applicable) the following Learning Resources before you complete this week's assignments.
Course Text:James, R. K. & Gilliland, B.E. (2017). Crisis intervention strategies (8th ed.). Boston, MA: Cengage Learning.
Article: Borritz, M., Rugulies, R., Bjorner, J., Villadsen, E., Mikkelsen, O. A., & Kristensen, T. S. (2006). Burnout among employees in human service work: Design and baseline findings of the PUMA study.Scandinavian Journal of Public Health, 34(1), 49–58.Use the Academic Search Complete database.This article analyzes the results of a study that explored burnout among human services professionals in Denmark using a new burnout tool, the Copenhagen Burnout Inventory. Potential determinants and consequences of burnout are discussed.Chapter 16, "Human Services Workers in Crisis: Burnout, Vicarious Traumatization, and Compassion Fatigue"
Article: Ducharme, L. J., Knudsen, H. K., & Roman, P. M. (2008). Emotional exhaustion and turnover intention in human service occupations: The protective role of coworker support. Sociological Spectrum, 28(1), 81–104.Use the SocINDEX database.In this article, the authors examine how coworker support can help prevent emotional exhaustion, turnover, and burnout among human services professionals. The results of a study that analyzed data related to burnout among substance abuse treatment counselors are examined.
Article: Rugulies, R., Christensen, K. B., Borritz, M., Villadsen, E., Bültmann, U., & Kristensen, T. S. (2007). The contribution of the psychosocial work environment to sickness absence in human service workers: Results of a 3-year follow-up study. Work & Stress, 21(4), 293–311.Use the Academic Search Complete database.This article analyzes the contribution of 16 different psychosocial factors to sickness absenteeism among 890 human services professionals. Implications for the psychosocial work environment are discussed.