Reflect on what you’ve learned in each module and answer each question related to the communication skill in the workplace. If you are not currently in a job, reflect on previous employment experiences. If you’ve never had a job, answer each question based on experience at school, home, or in a social setting.
|What specific challenges around communication have you had at work? How did those problems get resolved? How might you resolve them differently in the future?|
|Describe a time when you had a communication challenge due to differences (cultural, age, language, etc.) with the other person (or people). How did you resolve them?|
|When was the last time you had to have a difficult conversation with someone at work? Describe how that went. What would change about that conversation based on what you’ve learned?|
How do you think communicating in crisis is different than everyday communication? What did you learn from this module that might prepare you to communicate in crisis?