Take Business Communication online at your own pace

  • ACE Credit®-recommended for 3.0 semester credits

Course description

Sophia's Business Communications course is designed to prepare you for a career in business by teaching you the essential communication skills you will need to succeed. The course covers personal image, such as distinguishing between formal and informal communication, and developing a professional demeanor for seeking a job and growing one’s career. An entire unit is devoted to ethics, covering issues such honesty, diversity, and understanding the limits and consequences of using other people’s work. You will learn about and demonstrate your ability to compose written communication that chooses an appropriate tone and language, and deliver an oral presentation that demonstrates your ability to engage an audience with verbal and nonverbal performance.

Assessments and grading

This is a pass/fail course. You must complete 13 Challenges (formative assessments), 4 Milestones (summative assessments), and 4 Touchstones (project-based or written assessments) with an overall score of 70% or better.

Learning outcomes

<p>At the end of the course, you'll be able to:</p> <ul><li>Establish a basic understanding of business communication and essential guidelines and vocabulary to use throughout the class</li><li>Establish key categories of workplace communication including informal and formal communication, verbal and nonverbal communication, and the specific challenges of digital communication</li><li>Cultivate a professional demeanor through active listening, active participation in meetings, attention to personal image, and building a professional network</li><li>Consider many of the basic components of ethical communication including honesty, respect for intellectual property, maintaining healthy boundaries, and the importance of context for any sensitive communication</li><li>Consider the importance of diversity in the workplace, respect for historically marginalized groups, avoiding unconscious bias, and viewing the advantages a diverse (and inclusive) workplace bring to an organization</li><li>Use communication skills to build goodwill, resolve conflict, build consensus, and work with poor communicators</li><li>Select the right modes, tools, and format to compose any form of written business communication</li><li>Develop a personal process to develop written communications, including shorter messages and longer documents, with attention to ongoing professional improvement</li><li>Tailor the structure and language of a message to suit the audience and purpose</li><li>Apply business communication skills to your own career through resumes, cover letters, and interviews</li><li>Learn public speaking and presentation skills with and without visual aids</li><li>Learn oral communication skills in day-to-day business communication, particularly using technology</li><li>Synthesize concepts from business communication in an extended case study</li></ul>

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