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This course is designed to teach students who are preparing for careers in business the essential communication skills they will need to succeed.

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Assignments & grading

This is a pass/fail course. You must complete 13 Challenges (formative assessments), 4 Milestones (summative assessments), and 4 Touchstones (project-based or written assessments) with an overall score of 70% or better.

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Learning outcomes

<p>At the end of the course, you'll be able to:</p> <ul><li>Establish a basic understanding of business communication and essential guidelines and vocabulary to use throughout the class</li><li>Establish key categories of workplace communication including informal and formal communication, verbal and nonverbal communication, and the specific challenges of digital communication</li><li>Cultivate a professional demeanor through active listening, active participation in meetings, attention to personal image, and building a professional network</li><li>Consider many of the basic components of ethical communication including honesty, respect for intellectual property, maintaining healthy boundaries, and the importance of context for any sensitive communication</li><li>Consider the importance of diversity in the workplace, respect for historically marginalized groups, avoiding unconscious bias, and viewing the advantages a diverse (and inclusive) workplace bring to an organization</li><li>Use communication skills to build goodwill, resolve conflict, build consensus, and work with poor communicators</li><li>Select the right modes, tools, and format to compose any form of written business communication</li><li>Develop a personal process to develop written communications, including shorter messages and longer documents, with attention to ongoing professional improvement</li><li>Tailor the structure and language of a message to suit the audience and purpose</li><li>Apply business communication skills to your own career through resumes, cover letters, and interviews</li><li>Learn public speaking and presentation skills with and without visual aids</li><li>Learn oral communication skills in day-to-day business communication, particularly using technology</li><li>Synthesize concepts from business communication in an extended case study</li></ul>
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