The Essentials of Managing Conflict reviews
I learned a lot from this course that I can use in my future career.
Very straightforward with a great and user friendly interface
Useful materials taught in this course.
This was a great class! Used some concepts in my current position.
easy and great information
This was the second course I have taken with Sophia and loved the structure of the content. It was very fast, easy, and cheap. I would recommend Sophia to everyone!
Fun to learn and I also learned a lot.
It definitely helped me understand that there are many different forms of conflict and I can take the appropriate approach going forward within any scenario
Recommended! It won't take you long hours to finish. .
Good easy class to take
Passed, but was pretty hard. Questions were long to read and lots of critical thinking. Took me one day to finish.
Tricky questions, but I learned a lot.
loved the open book, thank you
easy and fast
Wow. Amazing Course. Even though I have taken other conflict resolution courses and have also led some workshops myself, this course taught me different things from a new perspective that I value a lot.
Self paced and no waiting for grades or responses.
Great course. Easiest out there. Finished the entire course in one hour.! So simple. Out of 44 questions I got only 1 question wrong! I've never done better. Please take this class!
Take The Essentials of Managing Conflict online at your own pace
Learn to constructively resolve conflict in both your personal and professional life with this self-paced, on-demand course. Log in anytime, anywhere from your laptop, tablet or phone.
ACE Credit®-recommended for 1.0 semester credit
30576 students successfully completed
The Essentials of Managing Conflict course will provide foundational knowledge about managing and resolving conflict in your personal and professional life. It will define conflict, explore the types and causes of conflict, examine the stages of a conflict, consider various conflict styles, and differentiate between various conflict resolution techniques.
Assessments and grading
This is a pass/fail course. You must complete three Challenge assessments (these are like quizzes) and one Milestone assessment (this is like a test) with an overall score of 70% or better.
At the end of the course, you’ll be able to:
- Understand the key components of conflict
- Recognize examples of the various types of conflict in context
- Identify the stages of conflict in context
- Define the five conflict styles
- Apply the five conflict styles in context
- Understand how culture can impact conflict
- Recognize key aspects of the various conflict resolution processes
- Differentiate between the various conflict resolution processes in context
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