Take The Essentials of Managing Conflict online at your own pace

Learn to constructively resolve conflict in both your personal and professional life with this self-paced, on-demand course. Log in anytime, anywhere from your laptop, tablet or phone.

  • ACE Credit®-recommended for 1.0 semester credit

  • 29877 students successfully completed

Course description

The Essentials of Managing Conflict course will provide foundational knowledge about managing and resolving conflict in your personal and professional life. It will define conflict, explore the types and causes of conflict, examine the stages of a conflict, consider various conflict styles, and differentiate between various conflict resolution techniques.

Assessments and grading

This is a pass/fail course. You must complete three Challenge assessments (these are like quizzes) and one Milestone assessment (this is like a test) with an overall score of 70% or better.

Learning outcomes

At the end of the course, you’ll be able to:

  • Understand the key components of conflict
  • Recognize examples of the various types of conflict in context
  • Identify the stages of conflict in context
  • Define the five conflict styles
  • Apply the five conflict styles in context
  • Understand how culture can impact conflict
  • Recognize key aspects of the various conflict resolution processes
  • Differentiate between the various conflict resolution processes in context

Start your free trial today

  • Take the first Challenge of any course
  • Go at your own pace
  • Access anytime, anywhere
  • Confirm your completed courses will transfer

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FAQ

Access the course content through the first Challenge of any of Sophia’s 30+ courses.

Check Sophia’s list of partner schools to see if your school is on the list. If not, contact your registrar to learn about your school’s transfer credit policy and if Sophia coursework can be submitted for transfer.

Sophia course completions do not expire and will be available to submit for transfer when you’re ready. At that time, check with your school’s registrar for their credit transfer policies.

If you’ve completed the first Challenge during your free trial, you can pick up right where you left off after you become a Sophia member.

Don’t worry. Your completed courses won’t disappear if you cancel your membership. Those courses will be there for you when you’re ready to submit for transfer.

If you have an education benefit through your employer, it may cover your subscription to Sophia. Check with your benefits administrator to find out if you qualify.

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An ACE Credit®-recommended learning pathway

Sophia’s ACE Credit®- and DEAC-recommended courses have been accepted for credit at hundreds of colleges and universities.

The American Council on Education's College Credit Recommendation Service (ACE Credit®) has evaluated and recommended college credit for 33 of Sophia's online courses for college credit. These courses are eligible to transfer to many different colleges and universities.

The DEAC is a national accrediting organization that evaluates distance education curriculum. The Council for Higher Education Accreditation and the U.S. Department of Education recognize the DEAC as a trusted distance education authority.